Part time Call Center Customer Service Representataive

PART-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE

The Schedule

This is a part-time, remote position requiring 20 hours per week, with shifts generally lasting four hours per day. Evening shifts may begin between 6:00 p.m. and 9:00 p.m. and typically end between 10:00 p.m. and 1:00 a.m.

Schedule flexibility is required. Candidates must be available and willing to work evenings, weekends, and holidays. Workdays and days off will rotate based on business and operational needs. This is not a Monday-through-Friday or fixed-schedule position.

Candidates should carefully consider these scheduling requirements before applying.

What You’ll Do

As a Customer Service Representative, you will:

• Answer incoming calls and provide professional, courteous, and helpful customer service.
• Assist customers with questions about transit services, routes, schedules, trip planning, fares, and other transportation-related matters.
• Use Google Maps, the RTC website, Swiftly, and other reference materials to research information and provide accurate answers.
• Listen carefully to understand each customer’s needs and concerns.
• Communicate effectively with customers who may have disabilities or who may be frustrated, hostile, or confrontational.
• Remain calm and professional while handling challenging interactions.
• Follow established policies, procedures, and call-handling expectations.
• Accurately document customer interactions.
• Ask questions and seek assistance when needed.
• Work independently while maintaining focus, accuracy, and productivity.
• Maintain a positive, helpful, and solutions-oriented attitude.
• Contribute to a team environment in which reliability, attendance, and accountability are essential.

 What We’re Looking For:

We are seeking someone who is dependable, adaptable, patient, and genuinely enjoys helping people. The ideal candidate will have:

• At least one year of experience handling inbound customer service calls.
• Excellent computer and typing skills.
• A strong command of business English, including spelling, grammar, and punctuation.
• Strong verbal communication and active-listening skills.
• The ability to remain diligent and accurate while meeting service expectations.
• The ability to communicate professionally with customers from diverse backgrounds and with varying needs.
• The ability to work without close supervision.
• The ability to remain seated, focused, and engaged for extended periods.
• A positive, can-do attitude and a helpful demeanor.

Required Computer Equipment and Internet Connection

Successful candidates must provide their own computer equipment and internet service that meet the following requirements:

• Windows 10 Pro or Windows 11 Pro. Windows Home and Home in S Mode are not compatible.
• Intel Core i5, Intel Core i7, or a comparable processor. Celeron processors are not recommended.
• At least 8 GB of RAM.
• A hard drive with at least 128 GB of storage.
• A wired Ethernet connection. Wi-Fi, mobile hotspots, and 5G connections are not permitted.
• Wired internet service with a speed of at least 100 Mbps.
• Chromebooks are not compatible and cannot be used for this position.

How to Apply

If this position interests you and you meet the scheduling and equipment requirements, we encourage you to apply by emailing your résumé to jobs@cdsanswersforyou.com.