Order Management Manager

About our group:

The AMER Seagate Order Management Team manages all Order Entry of Customer Orders for both EDS & Core from the Americas region. This Senior Manager position leads the AMER Order Management & WW EDS Order Management Team located Thailand.

About the role - you will:

• Lead and manage the AMER and WW EDS Order Management teams to ensure timely and accurate processing of customer orders. 
• Regularly communicate with the teams to provide updates, gather feedback, and drive continuous improvement. 
• Collaborate with IT support to resolve system issues and participate in user acceptance testing (UAT). 
• Liaise with internal stakeholders to manage and resolve operational challenges. 
• Ensure standardization of order management processes across regions and coordinate with global teams for consistency. 
• Document and streamline workflows to enhance efficiency and reduce errors. 
• Support teams in achieving performance goals and KPIs. 
• Make strategic decisions and allocate resources effectively to meet business objectives. 

About you:

• An effective communicator with strong interpersonal skills to lead cross-functional teams. 
• Experienced in team leadership, collaboration, and providing training and guidance. 
• Skilled in problem solving, coaching, and conflict resolution. 
• Fluent in English 

Your experience includes:

• Proficiency in SAP and MS Office applications.
• Strong analytical skills with experience in data analysis using various tools.
• Bachelor’s degree and/or equivalent experience in a related field. 

Location:

Remote Teparukม Thailand

Home to over 4,000 employees, our Teparuk site produces nano-recording heads, a crucial component for the read/write functionality of hard disk drives. Our Teparuk facility is a vibrant and active workplace. Here, you and your colleagues can enjoy breakfast, lunch, dinner, and snacks at our 24/7 on-site canteen and coffee shop. Take a few laps around our running track Seagate Internal or enjoy volleyball, ping pong, badminton, or football at our on-site gymnasium and fitness center. We also offer music, dance, and yoga activities. Enjoy numerous on-site festivals and celebrations, as well as opportunities to give back to the local community 

Location: Remote Thailand
Travel: None