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AI Summary
A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.
Position Summary
The Operations Analyst I is both an internal and external-facing role. The Analyst will assess processes and data within designated systems and provide recommendations for enhancements in areas of data collection, process improvements, case audits, and operational results. This person will utilize a basic understanding of existing and changing business needs, processes, and data systems within the departments of multiple stakeholders within Careforth to support the organization opportunities and goals. Additionally, this role will be responsible for fielding inbound requests for support from Careforth’s existing caregivers and consumers, providing a high level of service and customer care.
What You Will Do
- Assist in researching operational and system workflows related to case management system, billing, prior authorizations and branch level operations to identify opportunities for process improvements and make recommendations for change and design modifications as needed
- Manage inbound customer support requests via phone and email in a timely and professional manner
- Implement procedural changes meant to improve performance or efficiency in collaboration with function lead
- Track and manage progress of system and operational enhancements via electronic tracking system
- Identify risks and root cause(s) of issues through various types of analysis
- Assist in the development of an auditing method used to analyze departmental processes and share key findings and progress with management as needed.
- Speak with key stakeholders and build operational knowledge; Work collaboratively to create operational workflow map
- Stay current on updates to systems and operational requirements
- Perform other duties as assigned
What You Will Bring
- Bachelor’s degree preferred in a health care or related discipline
- 0-2 years of relevant experience in an operational role
- Strong Excel skills; experience working within multiple systems; experience in data analysis preferred
- Excellent customer service skills, including problem-solving over email and phone
- Demonstrated ability to perform root cause analysis required
- Excellent oral and written communication skills
- Understanding of medical billing
- Medicare and Medicaid experience preferred
You'll Benefit From
At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits
The pay range for this position is $19.50 - $23.41. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.
#LI-REMOTE with the exception of the following states: CA and NY
Join Our Award Winning Team
Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.
Caregivers play a critical role in the future of healthcare—and so can you.
Apply now!
For more information, please visit www.Careforth.com.
Careforth is an Equal Opportunity Employer*
DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.
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