Onsite Client Liaison

Description

JOB SUMMARY:

This is a fully remote position. Will act as liaison between servicer client and MRLP through all forms of communication regarding foreclosure files; to include, email, phone calls, and client and MRLP systems, including BKFS (Black Knight Foreclosure Solutions).

DUTIES & RESPONSIBILITIES:

· Under limited supervision, update general foreclosure/judgment processes on active files using Black Knight Foreclosure Solutions

· Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature required

· Perform tasks that require knowledge of basic foreclosure timelines, requesting updates on files from Attorneys and Paralegals that may be handling, answering a variety of e-mails, phone calls, intercoms/messages and inquiries on the files in the assigned portfolio, directing clients or other staff members on correct contacts.

· Review internal systems to provide brief summary of results to servicer

· Respond to general case inquiries on behalf MRLP

· Assist with the completion of client-specific projects received from compliance department

· Conduct internal audit projects, prepare detailed final reports, and communicate findings

· Work on complex issues involving resolution between servicer and MRLP

· Return all phone calls, e-mails and intercoms/messages within 24 hours of receipt

· Must understand mortgage foreclosure documents and practices

· Maintain superior public relations with servicer client

· Provide service updates, client status updates and follow-up on outstanding documents and or services

· Will perform other duties and responsibilities as needed

SUPERVISORY RESPONSIBILITIES:

This job does not require the exercise of supervisory responsibilities.

EDUCATION & WORK EXPERIENCE:

· High School Diploma or Equivalent required

· Minimum 2 years experience working in a mortgage foreclosure servicer environment

KNOWLEDGE, SKILLS, & ABILITIES:

· Skilled in Microsoft Word, Excel &Outlook

· Advanced proficiency in BKFS/LPS desktop

· Must be able to uphold a professional and courteous manner at all times

· Be able to identify situations that may need escalation

· Ability to conduct and report research

· Ability to work under limited supervision and is self driven

· Documentation Skills

· Strong written and oral communication skills

· Ability to utilize multiple internal computer systems

· Ability to multitask and prioritize in an extremely fast paced environment

· Capacity to handle a high volume of email & file communications each day

· Ability to retain and manage sensitive and confidential information

· Aptitude to quickly learn and navigate legal client systems

· Extreme attention to details and ability to learn and interpret legal terminology

· Demonstrate professional behavior and teamwork

· Must be able to work under pressure and meet deadlines

· Keen attention to detail 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment. We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments. If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence. All applicants applying for U.S. job openings must be authorized to work in the United States.

• Please note: No employment sponsorship or support will be given for this position. McCalla Raymer Leibert Pierce, LLP will not consider any employment immigration sponsorship or support. This means that McCalla Raymer Leibert Pierce, LLP will not support any CPT, OPT, or STEM OPT plans, nor sponsor in any NIV category (including TN, E-3, H-1B, O-1), or submit the position in the H-1B Registration; or
• Visa sponsorship nor immigration support is not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan) for this position.

Because of the high volume of calls received, only qualified candidates will be contacted for consideration. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.