Network Operations Engineer

SAIC is seeking a Fully Remote, Network Operations Engineer to support the U.S. Pacific Command (USPACOM) to provide advanced technical support to maintain, enhance, and upgrade critical IT enterprise networks and systems across the PACOM Area of Responsibility (AOR), with primary locations in Oahu, Hawaii, Guam, Japan, and the Philippines, with an emphasis on Thailand. As a key member of the technical team, you will be responsible for the full lifecycle of network and systems administration, ensuring the stability, security, and operational readiness of the customer’s mission-critical networks. 

NOTE: This position will require extensive travel, 50% or more, to Thailand. 

JOB DESCRIPTION:

• Network Engineering & Operations: Provide comprehensive network administration and engineering support, including the configuration, upgrade, and maintenance of infrastructure hardware and software. Manage and troubleshoot regional network protocols to ensure seamless connectivity and performance.

• Systems Administration & Support: Perform Level I and II systems support, including creating and managing user/group accounts, applying system patches and security updates, and conducting regression testing. Monitor and maintain core services such as Domain Controllers, Email, File Servers, and SharePoint.

• Regional Infrastructure Coordination: Coordinate with the Defense Information Systems Agency (DISA) J9 for leased equipment and services at hosted Defense Enterprise Computing Centers (DECCs) on Oahu and Japan; provide technical network and systems support for host-nation facilities in Thailand and the Philippines.

• Security & Compliance: Ensure adherence to strict DoD security standards by implementing and validating Security Technical Implementation Guides (STIGs), responding to Cyber Tasking Orders (CTOs), and monitoring system logs and backups to guarantee data integrity and availability.

• Infrastructure Health & Maintenance: Proactively monitor the health of all infrastructure hardware, including servers, switches, and appliances. Manage the Return Material Authorization (RMA) process for faulty equipment and routinely test backup and restoral procedures to ensure business continuity.

• Documentation & Process Improvement: Develop, write, and maintain clear and concise technical documentation, including Standard Operating Procedures (SOPs), system diagrams, and hardware/software inventories to streamline operations and support knowledge sharing.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.