Legal Assistant – Social Security Disability (LATAM & The Caribbean)

BA Global Talent is looking for a qualified professional based in LATAM or the Caribbean to join a dynamic team as a Legal Assistant. You will support a U.S.-based law firm focused on Social Security disability matters, helping manage case documentation, client communication, agency follow-up, and a high volume of deadline-driven case tasks.

You would be joining a fantastic group of people who not only demonstrate their belief in BA and its mission but also deliver fantastic results. If you are a self-starter, learn quickly, and can thrive in a fast-paced environment with shifting priorities, then this is the role for you! Apply now for an opportunity to start or further your career with a young, fast-growing company that values its front line.

Responsibilities:

• Manage a high volume of Social Security disability case tasks, deadlines, and priorities, adjusting quickly when urgent matters arise.

• Review client files, medical and legal documents, forms, and records; identify key facts, missing information, and maintain accurate case notes.

• Communicate empathetically with clients who may be experiencing serious physical or mental health challenges, including asking detailed or sensitive follow-up questions when necessary.

• Help de-escalate difficult client interactions and, after appropriate training, explain case processes, expectations, updates, and difficult outcomes clearly and professionally.

• Proactively follow up with Social Security Administration offices and other parties to obtain records, information, or clarification needed to move cases forward.

• Coordinate closely with attorneys and team members regarding case changes, upcoming hearings, urgent developments, and next steps.

• Research questions using client documentation, Social Security resources, and approved internal guidance; ask clarifying questions rather than make assumptions.

• Participate actively in training and shadowing opportunities to build knowledge of Social Security disability processes and client communication practices.

Requirements:

• Candidates must be based in LATAM or the Caribbean.

• Must own a Windows-based computer; Mac devices are not supported for this role.

• Completed college education is required; the field of study is flexible. A degree in Law, Legal Studies, Paralegal Studies, or a related field is considered a plus.

• 2+ years of consistent recent professional work experience, preferably in legal services, disability claims, insurance, healthcare, or case management.

• Excellent verbal and written English communication skills.

• Exceptional reading comprehension, attention to detail, and accuracy when working with forms, records, medical information, and deadlines.

• Strong critical-thinking, problem-solving, curiosity, and resourcefulness; able to locate answers, ask questions, and learn on the fly.

• Ability to thrive in a high-volume, task-driven, deadline-driven environment and switch priorities calmly when urgent matters arise.

• Empathy, emotional stamina, professionalism, and comfort handling sensitive, personal, or difficult conversations with clients.

• Strong teamwork, follow-through, integrity, and a willingness to step in and support colleagues when needed.

• Candidates must accurately represent the skills, experience, education, and professional credentials listed on their resume and be prepared to provide real-world examples during the interview process.

Nice to have:

• Understanding of medical terminology and experience reviewing medical or legal documentation.

• Previous exposure to Social Security disability matters or SSA processes.

Time Zone: Eastern Time (ET)

Schedule: Full-Time, Monday to Friday, 9:00 AM - 5:00 PM EST

Remote

Only resumes submitted in English will be considered.

All qualified applicants will receive consideration for job opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

BA Global Talent connects professionals across the Americas with meaningful opportunities at U.S. companies. We specialize in remote recruitment, HR operations, and workforce solutions, with a strong focus on transparency, support, and long-term success. At BA, you're never just a placement, you're part of a team that values growth, autonomy, and impact.