The MOVEit Transfer & Automation Support Engineer is responsible for the day-to-day support, administration, and continuous improvement of the organization's Managed File Transfer (MFT) platform built on Progress MOVEit Transfer and MOVEit Automation. This role spans three layers of support: resolving end-user issues related to file transfers and access, maintaining and configuring the MOVEit application stack, and supporting infrastructure-level architecture changes and migration activities (including version upgrades, server/OS migrations, and on-prem-to-cloud transitions). The ideal candidate combines strong troubleshooting skills with hands-on MFT administration experience and the ability to collaborate across infrastructure, security, and application teams during migration and upgrade initiatives.

Responsibilities

1. End-User Support

• Act as first and second-level point of contact for business users experiencing issues with MOVEit Transfer web interface, desktop/SFTP clients, or automated file exchange workflows.

• Troubleshoot and resolve failed or delayed file transfers, login and authentication failures, and folder/permission access errors.

• Manage end-user account lifecycle: provisioning, de-provisioning, password resets, and multi-factor authentication (MFA) setup.

• Own and work assigned tickets in the ITSM queue (e.g., ServiceNow, Remedy) within defined SLAs, ensuring timely communication and resolution.

• Liaise with business stakeholders and external trading partners to clarify transfer requirements, provide status updates, and explain root cause of incidents.

• Create and maintain end-user documentation, FAQs, and knowledge base articles to reduce recurring support requests.

• Conduct basic training/onboarding sessions for new users and departments adopting the MFT platform.

2. Application-Level Support

• Monitor health, availability, and performance of MOVEit Transfer and MOVEit Automation servers, including job/task queues and failed transfer alerts.

• Configure, maintain, and troubleshoot MOVEit Automation workflows/tasks, including PGP encryption/decryption steps, file processing scripts, and conditional logic.

• Manage SSL/TLS and PGP certificates used for secure transfers, including tracking expirations, renewals, and rotation.

• Apply patches, hotfixes, and version upgrades to MOVEit Transfer and MOVEit Automation in line with vendor (Progress Software) release cycles and internal change control.

• Configure and support integrations with internal and external systems over SFTP, FTPS, AS2, and REST/SOAP APIs.

• Administer user roles, groups, organizational policies, and folder-level permissions within MOVEit in accordance with least-privilege and compliance requirements.

• Analyze application and transfer logs to identify root cause of task failures, performance degradation, or security anomalies.

• Perform configuration backups, restores, and validate application-level disaster recovery / high-availability failover between primary and DR MOVEit instances.

• Participate in Change Advisory Board (CAB) reviews for all application-level changes, ensuring proper documentation, testing, and rollback plans.

• Support internal and external audits by providing evidence of access controls, encryption standards, and transfer logs.

3. Infrastructure-Level Architecture & Migration Support

• Support infrastructure architecture reviews, capacity planning, and environment sizing for MOVEit deployments across on-premises and cloud (Azure/AWS) environments.

• Participate as a technical contributor in migration projects such as MOVEit version upgrades, Windows Server/OS upgrades, SQL Server database migrations, and on-prem-to-cloud (or MOVEit Cloud) transitions.

• Coordinate with infrastructure, network, security, and database administration teams on server provisioning, load balancer and firewall configuration, and DNS changes required for migrations.

• Contribute to and maintain architecture documentation, including High-Level Design (HLD) / Low-Level Design (LLD) documents, network diagrams, and disaster recovery / business continuity plans.

• Develop and execute migration runbooks and cutover plans, including pre-migration readiness checks and post-migration validation/smoke testing.

• Support decommissioning of legacy MOVEit servers and environments following successful migration and validation.

• Ensure migration and architecture activities comply with organizational security standards, including encryption at rest and in transit, network segmentation, and access control policies.

• Support periodic disaster recovery (DR) testing and business continuity exercises for the MOVEit infrastructure footprint.

• Support High Availability (HA) migration activities, including HA cluster setup/reconfiguration, node failover testing, and validation of load-balanced MOVEit environments during upgrades or infrastructure moves.

Qualifications

• Hands-on administration experience with MOVEit Transfer and MOVEit Automation (or comparable MFT platforms such as GoAnywhere, IBM Sterling, Axway).

• Strong working knowledge of file transfer protocols: SFTP, FTPS, HTTPS, and AS2.

• Windows Server administration and IIS configuration/troubleshooting.

• SQL Server database administration fundamentals (MOVEit's backend database).

• Scripting experience with PowerShell (or similar) for automation and task remediation.

• PGP encryption and SSL/TLS certificate lifecycle management.

• Foundational networking knowledge: firewalls, load balancers, DNS, and network segmentation.

• Exposure to cloud platforms (Azure and/or AWS) relevant to infrastructure migration projects.

• Familiarity with ITSM tools (ServiceNow, Remedy) and ITIL-aligned incident, problem, and change management processes.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.