Infrastructure Engineer

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Key Responsibilities

IT Documentation Management

• Develop, maintain, and govern a centralized IT documentation repository covering infrastructure systems, network topology, server configurations, and asset inventories.
• Create and update standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure components.
• Establish and enforce documentation standards, templates, and version control practices across the IT team.
• Conduct periodic reviews and audits of existing documentation to ensure accuracy, relevance, and compliance with organizational and regulatory requirements.
• Manage document lifecycle processes including creation, approval, revision, and archival.

Infrastructure Operations Support

• Assist in the installation, configuration, and maintenance of servers, networking equipment, storage systems, and related infrastructure.
• Document change management activities, including system upgrades, patching schedules, and infrastructure modifications.
• Support incident management processes by maintaining accurate records of incidents, root cause analyses (RCA), and resolution steps.
• Collaborate with cross-functional IT teams to capture and translate technical knowledge into clear, structured documentation.

Process & Compliance

• Ensure IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards adopted by the organization.
• Support internal and external audits by preparing and presenting accurate, up-to-date documentation packages.
• Identify documentation gaps and proactively develop materials to address operational and compliance risks.

Stakeholder Collaboration

• Liaise with system administrators, network engineers, security teams, and business units to gather technical information for documentation purposes.
• Provide guidance and training to IT staff on documentation tools, standards, and best practices.
• Prepare reports and dashboards on documentation coverage and status for IT management review.