Customer Support Specialist & Administrator (Job ID: PHIREG9)

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
 

About the Client: 

The client is a fast-growing "better-for-you" food company specializing in high-quality quesadillas and tortillas. Their products are available through online sales and grocery store distribution. As they continue to expand, they are seeking a skilled E-commerce Creative Specialist .

About the Role: 

As a Customer Support Specialist & Administrator, you will manage the end-to-end customer journey by resolving inquiries through the CRM system (Gorgias) and ensuring seamless order fulfillment. You will act as the primary liaison between the brand and our logistics partners to troubleshoot shipping issues and maintain accurate order tracking. This role requires a detail-oriented professional with strong Excel skills and the ability to communicate with precision and clarity. Ultimately, you will balance high-touch customer service with essential administrative tasks in a fast-paced e-commerce environment.

Key Responsibilities

• Manage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias). 
• Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issues.
• Track and monitor customers’ orders status.
• Handle incremental administrative projects.
• Organizing data from Shopify platform

Required Qualifications:

• Customer service support experience
• Excellent communication skills (written and verbal) with a focus on good grammar
• Solid familiarity with Excel or Google Sheets
• Experience with e-commerce platform Shopify is a plus

Note: This role requires a detail-oriented individual with excellent organizational skills, strong communication abilities, and the capacity to manage various tasks efficiently. The candidate should be comfortable working with data, have a good grasp of e-commerce processes, and be able to adapt to a dynamic work environment.