Customer Service Rep - Work From Home

About the Opportunity

We are a leading provider of supplemental benefits, serving a large network of unions and associations across North America. For over 60 years, we have focused on supporting working families by offering access to both supplemental and permanent benefit programs.

Our team works with members who have requested information, providing guidance and support through a structured and professional process.

Key Responsibilities

• Handle inbound and outbound calls with members

• Schedule and confirm virtual appointments

• Conduct presentations for members requesting information

• Assist with completing applications and required documentation

• Perform basic data entry and maintain accurate records

• Follow quality control processes to ensure accuracy

• Participate in ongoing training and leadership development

Qualifications

• Strong verbal communication skills

• Excellent customer service and interpersonal abilities

• Positive attitude with a professional approach

• Ability to interact effectively with individuals and teams

• Strong relationship-building skills

• Customer service or sales experience is an asset

• Ability to work well within a team environment

• Legally authorized to work in the United States or Canada

What We Offer

• Comprehensive benefits package

• 100% remote work environment

• Flexible scheduling options

• Weekly pay with performance-based bonuses

• Incentive programs, including company-sponsored travel opportunities

• Ongoing training and advancement opportunities