Customer Service - Remote

Because of our rapid growth, we have multiple Customer Support Agent positions open. These positions are part-time (20 hours per week) and seasonal (they run from December through April). Flexible shifts. 

Please note: Remote positions are not available to college-age applicants. We require college-age applicants to work in a Support Center. If you are college-aged, please DO NOT apply to this posting.

Responsibilities

Customer Support Agents assist customers by responding to their questions and helping them navigate the software so they can successfully file their tax returns. We respond to customer questions via e-mail and live chat.  

Qualifications

Some things we are looking for in a candidate: 

• Aptitude for learning and using basic computer software 
• Good English written and oral communication skills 
• Interest in and ability to problem solve  
• Previous customer service experience – a plus, but not required 
• Tax knowledge/prep experience – a plus, but not required 

Details

• Starting pay is $17/hour.
• We offer raises each year you return and a very generous bonus at the end of tax season.
• We provide advancement opportunities. 
• This is a work-from-home opportunity.
• We provide paid, remote training during the first few weeks of your regular schedule.
• One shift on the weekend (either Saturday or Sunday...your choice) is required each week.
• You will definitely learn more about taxes, but you don't need to be a tax expert to succeed.