Customer Expert

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech, Bulgarian or Romanian speaking Customer Experts for their offices in Athens or Thessaloniki.

Position: Customer Expert 

Location: Athens or Thessaloniki (option fully remote after training)

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone, email, and chat channels

• Handle customer inquiries related to products and services in a professional manner

• Investigate customer concerns and identify the root cause of issues

• Resolve complaints efficiently and ensure timely follow-up until resolution

• Research customer cases using internal tools and resources

• Maintain accurate customer records and update CRM systems accordingly

• Escalate complex issues when necessary to ensure customer satisfaction

• Deliver a high standard of customer service across all interactions

• Contribute to a positive, collaborative, and team-oriented work environment.

REQUIREMENTS:

• Fluent or native-level in one of the languages Czech, Bulgarian or Romanian

• Good English communication skills

• Strong verbal and written communication abilities

• Excellent active listening and problem-solving skills

• Comfortable using computers and basic technology tools

• Customer-focused mindset with a positive and professional attitude

• Ability to work independently in a remote environment

• Previous customer support, troubleshooting, or customer service experience

• Experience working in contact centre, BPO, retail, hospitality, or support environments

• Experience using CRM systems or customer service tools.

BENEFITS:

• Competitive monthly salary package

• 2 additional salaries per year

• Full remote work within Greece

• Complete relocation support to Greece when required

• Flight ticket reimbursement

• Temporary hotel accommodation upon arrival

• Support with accommodation search process

• Private healthcare benefits

• Additional employee discounts and perks

• Full training provided by certified instructors

• Professional development and career growth opportunities

• Participation in company events and CSR initiatives

• Free online Greek language courses.