The Clinical Nurse Navigator provides virtual clinical care, triage, and comprehensive case management for OB/GYN patients. They coordinate care plans across disciplines while leveraging technology to ensure safe, efficient, and high-quality patient outcomes.
What You Will Do
Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
Orchestrate comprehensive care for UH patients by applying dynamic and innovative care delivery models leveraging technology and nursing expertise to provide remote patient monitoring, case management, care coordination, and quality review.
Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team
Provides safe, efficient age specific nursing care to patients and families using the nursing process to assist them to attain, maintain, regain, and sustain optimal health status. Implements the nursing process by delivering effective relationship-based nursing care. Demonstrates technical skills in care delivery that result in safe practice and positive outcomes.
Assists in coordination of incoming patient transfer requests with receiving facility and physicians
Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
Delivering exceptional customer service while facilitating communication across multiple disciplines
Work collaborative with all stakeholders to develop and deliver comprehensive, individualized care plans.
Responsible for promoting a Best Place to Work Culture and positive and professional work environment
Actively participates in the development and implementation of performance/quality improvement
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
(BSN) Bachelor's Degree in Nursing (Required)
Work Experience
3+ years of acute care hospital in-patient nursing (Required) and
3+ years clinical experience in home health or similar setting (Preferred) and
Experience with care management plans. (Required) and
Experience with Medicare, Medicaid and commercial payer regulations (Preferred)
Knowledge, Skills, & Abilities
Telephone triage (Preferred proficiency)
Excellent interpersonal and communication skills both written and oral. (Required proficiency)
Strong organizational and multi-tasking skills. (Required proficiency)
Demonstrates a professional demeanor when interacting with patients and customers. (Required proficiency)
Strong computer skills including all MS platforms. (Required proficiency)
Excellent ability to perform triage in order to determine appropriate facility, bed type, service, etc. (Preferred proficiency)
Licenses and Certifications
Registered Nurse (RN), Ohio and/or Multi State Compact License (Required Upon Hire)
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