Client Assistance Specialist

Position Overview

We are looking for dependable, service-minded individuals to join our remote team as Client Assistance Specialist. This position focuses on helping customers organize vacation plans, understand available choices, and receive reliable support as their arrangements come together.

You'll assist with research, reservation coordination, client communication, and follow-up while learning how to use approved industry resources. No previous travel experience is necessary. Training and continued education are provided for individuals who are ready to learn.

What You'll Do

• Communicate with clients to understand their vacation plans, dates, preferences, and spending range
• Search available resorts, hotels, cruises, transportation, tours, activities, and other getaway services
• Provide appropriate options based on individual client requests and priorities
• Help coordinate accommodations, transportation, activities, and additional vacation arrangements
• Use approved reservation systems and supplier resources to manage booking information
• Send confirmations, itinerary details, schedules, and relevant pre-departure information
• Monitor upcoming deadlines and follow up when additional information is required
• Answer client questions and provide updates throughout the planning process
• Assist with routine reservation adjustments, cancellations, and special requests
• Check booking information for accurate names, dates, and service details
• Maintain organized client notes, reservation records, and communication history
• Participate in destination and supplier education to expand your knowledge

What This Opportunity Includes

• 100% remote opportunity within eligible regions
• Flexible part-time and full-time scheduling
• Training and onboarding for beginners
• No previous travel-industry experience required
• Continued team support and guidance
• Access to supplier and destination education
• Opportunities to develop new professional skills
• Growth and expanded responsibility opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry benefits
• Supportive virtual team environment

Qualifications

• Clear and professional communication skills
• Strong customer-service and listening abilities
• Organized with close attention to detail
• Able to balance multiple client requests and deadlines
• Comfortable researching information online
• Willing to learn new reservation systems and digital tools
• Resourceful and adaptable when plans change
• Dependable with strong follow-up and time-management skills
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years old
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions