Chapter Services Consultant

A Week in the Life

Your week usually begins by reviewing chapter communications and identifying where support may be needed before questions become challenges. You scan trends across your chapter portfolio, review upcoming induction timelines, and prepare outreach to chapters approaching important milestones or operational deadlines.

Throughout the week, communication becomes a major part of your work but not in a transactional way. You are connecting with volunteer chapter leaders to answer questions, coach through decisions, clarify processes, and ensure they have what they need to move forward confidently. You know when to provide direction, when to connect them to another team, and when to escalate concerns.

A meaningful portion of your time is spent helping chapters operate effectively. You may support induction processes, provide guidance on governance practices, share resources and templates, or help leaders navigate administrative and operational requirements. You become known as someone who makes complex processes feel manageable.

You are also constantly looking for patterns. When multiple chapters encounter similar challenges, you identify opportunities to improve communication, strengthen resources, or simplify processes. You track trends across your portfolio and bring insights back to your team to improve how Sigma supports chapters overall.

Relationship building is woven into everything. You are meeting with internal colleagues to coordinate support, partnering across the Membership & Volunteer Engagement department to align efforts, and staying connected to the evolving needs of your chapters.

No two weeks look exactly alike. Some weeks are highly proactive and focused on planning and relationship-building. Others require quick pivots and responsive problem-solving. You enjoy balancing both and know how to remain organized, thoughtful, and calm while supporting multiple priorities simultaneously.

You Would Thrive in This Position If

• You bring at least three years of professional experience in customer service, member services, chapter relations, volunteer management, program coordination, operations, or a related field, along with a bachelor's degree in a relevant area or equivalent combination of education and experience.
• You have experience supporting chapters, affiliates, volunteer leaders, boards, committees, or similar governance structures, and are familiar with chapter operations, governance practices, and member engagement strategies.
• You have experience supporting membership, engagement, onboarding, induction, or volunteer programs, and bring familiarity with administrative and operational coordination at a high degree of accuracy and attention to detail.
• You are a strong written and verbal communicator. You can interpret policies and procedures and explain them clearly to diverse audiences. People trust you because they receive thoughtful answers and dependable follow-through.
• You are highly organized and energized by helping people succeed. You know how to balance proactive planning with responsive service, manage multiple stakeholders simultaneously, and stay calm and focused when priorities compete.
• You are curious and resourceful by nature. You learn systems quickly, and you bring proficiency with Microsoft Office Suite and comfort working in CRM platforms, association management systems (AMS), or similar technology environments.
• You are comfortable operating independently while knowing when to collaborate or escalate, and you genuinely believe that strong communities are built through relationships, support, and thoughtful execution. Experience in associations, nonprofits, higher education, or volunteer-driven environments is a meaningful plus.

Who We Are

Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact, but what really sets us apart is how we support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We offer strong health and retirement benefits, support professional development, and encourage open communication and collaboration across teams. If you’re looking for a place where your work matters and your growth is supported, you’ll feel right at home here.

We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer.

Ready to Join Us?

Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.