Business Systems Analyst - AI Automation

Avalara is a global leader in tax compliance automation, and we are on a mission to simplify the business of tax. As an AI-first company, we are rapidly scaling our enterprise systems and automation footprint, making this an incredible environment to drive measurable business transformation.

In this role, you will be at the forefront of this evolution, translating complex business workflows into well-defined, implementation-ready requirements for AI-enabled automation and agentic workflows. Operating at the intersection of business process design, AI strategy, and technical execution, you will work closely with AI Automation Engineers to shape an environment centered on tools like n8n, Boomi, APIs, and event-driven systems. By elevating our documentation standards and requirement clarity, you will directly improve delivery predictability and accelerate our AI-first execution. 

This is a full-time role with Avalara, offering a fully remote work arrangement across India.

• Requirements & Process Analysis: You will partner with stakeholders and engineering teams to gather, analyze, and document AI automation requirements.
• You will be responsible to map current and future-state processes to identify areas where AI or workflow automation can enhance speed, quality, and scale.
• Solution Definition: You will be required to break down complex workflows into structured use cases, defining decision points, human-in-the-loop steps, system interactions, event triggers, and API touchpoints.
• Creating detailed user stories and business rules that are ready for implementation.
• Data Analysis: You will have to analyze data flows and define field-level mappings, prompt requirements, exception scenarios, and reconciliation rules to ensure data.
• Quality & Governance: Challenge unclear requirements early to protect delivery timelines. Standardize requirement templates and documentation practices, ensuring processes and playbooks are left stronger and more scalable.
• Delivery Enablement: Participate in sprint planning and support UAT validation to ensure AI-enabled workflows behave as intended across normal and exception scenarios.

• Education: B.S. in Computer Science, Engineering, or a related technical field.
• Experience: 8+ years of experience as a Business Systems Analyst or Techno-Functional Analyst, with hands-on experience in AI automation, enterprise workflows, system integrations, and APIs (e.g., n8n, Boomi).
• Technical Acumen: Strong understanding of Agentic AI, REST APIs, webhooks, JSON, data mapping concepts, and workflow orchestration patterns.
• AI Integration: Proven ability to identify AI opportunities within workflows and apply AI responsibly with strict attention to data privacy, security, and operational risk. You should demonstrate applied AI impact, using AI tools to accelerate process analysis and requirement validation.
• Collaboration: Experience interpreting technical design documents and working seamlessly with AI Automation Engineers, architects, and cross-functional teams to translate business needs into technical realities.
• Analytical Rigor: High standards for clarity and structured problem-solving to reduce ambiguity and downstream rework.

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.