Billing Manager

About us:

Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 350 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:

Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters

• Respect and support others

• Initiate and own

• Voiceopenly

• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Requirements

• 1+ years of experience as a Billing Manager or Anti-Fraud Manager

• Experience with chargebacks, refunds, performance metrics, cost optimization, etc

• Strong analytical mindset and systematic approach to problem-solving

• Ability to work independently and formulate hypotheses and solutions to assigned problems

• Upper-Intermediate level of English or higher

Responsibilities

• Monitoring the key performance indicators affecting billing efficiency: authorization rate, risk metrics, and cost optimization (including detailed analytics)

• Negotiating terms and conditions with the payment providers

• Working closely with the product managers, support team, finance department, management, and development team

• Doing research on the most popular payment methods in different markets

Experience working with

• Experience with different PSPs: Stripe, PayPal, Braintree, Adyen, Checkout, and others

• Confidence with Orchestration platforms, 3Ds, Payment tokenization, Chargeback protection, Amplitude, Jira, and Tableau

• Solid knowledge of alternative payment methods, e.g., PIX, Blik, Cashapp, Revolut, etc

Would be a plus

• Experience in the financial or banking sector

• Experience working with payment systems

• Understanding of unit economics and data-driven decision-making methodology

• Experience creating technical requirements for developers and running A/B tests

• Experience in negotiations with business partners

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.

• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.

• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.

• 100% Sick Leave Compensation

• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.

• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.

• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.

• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.

• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.