Assurance Compliance Director

ABOUT US

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

Check out our video here!

WHAT YOU’LL DO AT COASTAL

The Compliance Assurance Manager is responsible for supporting the Senior Compliance Director in maintaining a robust and effective compliance management system (CMS) at the Bank, leading a team and collaborating across the three lines of defense to establish risk awareness and culture that supports the identification, measurement, reporting and management of Compliance related opportunities and risks. Key responsibilities include developing and executing on compliance reviews, monitoring and testing for the purpose of independently validating and monitoring the adherence to federal and state regulations including, but not limited to, ECOA/Reg B, TILA/Reg Z, Reg E, Reg DD, FCRA, FACTA, SCRA, and UDAAP.

***Planning to hire in the first half of the pay range****

HOW YOU’LL DO IT

• Support the Senior Compliance Director to develop, administer and monitor the implementation of a CMS that ensures the Bank’s compliance with all laws and regulations applicable to its operations and product offerings.

• Responsible for developing, implementing, and reporting on the monitoring and testing compliance program across the Core Bank and Fintech Partners, to provide oversight of compliance with federal, state, agency, and regulatory requirements.

• Assists in developing and maintaining a comprehensive assessment of compliance risks throughout the Bank’s operations.

• Develop and maintaining annual calendar of scheduled compliance testing and monitoring activities, informed by appropriate risk assessments.

• Evaluate identified issues, including conducting a root cause analysis, and recommendations to improve policies, procedures, potential efficiencies, and controls. Complete validation for completed issues.

• Develop clear and concise reporting of the results of compliance programs and communicate to Board, Management, Business Units and Partners.

• Manage a team of Compliance professionals. Responsible for hiring, coaching and development.

• Research, analyze, draw conclusions related to all federal and state rules and regulations and their applicability to Core Ban and Fintech Partners products, services, and systems.

• Serve as an in-house subject matter expert to provide compliance advice and guidance to relevant Core bank staff and Fintech Partners, while addressing any compliance questions.

• Assist with internal/external audit, and regulatory examinations requests.

• Follow and comply with all regulatory and compliance regulations.

• Provide internal service in accordance with Coastal Core Values

• Because we are a rapidly changing organization, there will be other duties as assigned.

QUALIFICATIONS

• Possess strong analytical and critical thinking skills, with the ability to gather, organize, and interpret data and/or information and formulate decisions based on observed activity.

• Ability to manage multiple tasks/projects and deadlines simultaneously.

• Excellent organization, time management, and project management skills.

• Ability to operate independently to propose, recommend, and advise on achieving team objectives.

• Excellent attention to detail to ensure timely and effective communication.

• Ability to effectively present information and respond to questions from the Board of Directors, senior management, and employees.

• Takes personal initiative, can manage ambiguity, and works independently with minimal direction.

• Thorough knowledge of Microsoft Office Products. Build proficiency in other software used in the compliance function (Click up, Predict-360, etc.).

EDUCATION & EXPERIENCE

• 10+ years relevant work experience in Compliance in financial services industry (experience must be in a bank, banking fintech, or consulting firm for a bank/fintech), including at least 5 years of experience leading projects and managing teams. Ideally, experience across fintech and traditional financial institutions.

• 5 +years' experience managing a team of 5+ individuals.

• Advanced knowledge of financial services, deposit and lending compliance laws and regulations, and privacy.

• Certified Regulatory Compliance Manager (CRCM) designation preferred.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

BENEFITS WE OFFER

We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.

• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.

• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.

• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.

• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.

• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.

• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.

• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.

• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.

• Holidays: Enjoy 11 paid holidays throughout the year.

Check out our benefits on our careers site!!

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.

• Stand for extended periods of time.

• Perform repetitive finger, hand, and arm movement.

• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.

• View and read computer screens for extended periods.

• Occasionally stoop, kneel, crouch, or crawl.

• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.