USPI

Oversees the Cash Applications team by designing and implementing processes for payment posting, refunds, and financial analyses. Responsible for mentoring staff, ensuring 99% accuracy in posting, and maintaining compliance with state and federal regulations.

Responsible for triaging incoming patient and insurance calls and resolving account inquiries via phone and written requests. The role involves researching overdue balances, collaborating with internal departments, and managing patient collections within a medical billing environment.