Tourlane GmbH

As the primary contact for customers after booking, the role involves demonstrating exceptional commitment by finding creative solutions to daily challenges to ensure the best possible customer experience. This includes autonomously informing and advising clients on necessary travel changes, anticipating potential issues, preventing escalations, and resolving complex customer problems through proactive measures.

The expert will create fully customized, tailor-made trips for US-based customers, managing the entire sales process from qualification to contract finalization via phone and video calls. They will also build in-depth destination knowledge and work towards ambitious monthly sales targets.