TotallyAwesome

The Customer Success Manager ensures customers achieve measurable business outcomes by acting as a strategic operator to translate audience intelligence into live campaigns, optimize performance, and scale investment. This involves driving platform adoption, acting as a strategic advisor on audience strategy, monitoring customer health, and identifying revenue expansion opportunities.

The Onboarding Specialist is tasked with delivering a structured, high-impact onboarding experience to ensure customers rapidly understand, activate, and derive value from the SQREEM platform, moving them from first login to first insight and campaign quickly. This involves executing a two-phase onboarding model focused on intelligence training and activation guidance, while also standardizing workflows and reducing the time to the first live campaign.

The primary mission is to build revenue by fundamentally changing how agencies and brands in North America think about media planning, moving them from static segments to real-time behavioral intent signals. This involves creating demand where it doesn't exist, owning the full revenue motion from prospecting to closing, and driving alignment around a new operating system for media activation.

The Performance Director will oversee and optimize the company’s trading activities, ensuring operational efficiency and profitability. This includes managing media trading processes and collaborating with senior leadership to align strategies with business objectives.