SocialPilot

Own and implement end-to-end strategies to improve conversion rates across paid and organic channels using a data-driven approach. Design and execute structured experiments across landing pages, signup flows, and lifecycle emails to scale growth efforts.

Own and implement end-to-end strategies to improve conversion rates across paid and organic channels using a data-driven approach. Design and execute structured experiments across landing pages, signup flows, and lifecycle emails to scale growth efforts.

You will lead product strategy and execution for the Online Reputation & Listings Management platform by conducting research and collaborating with cross-functional teams. Additionally, you will define success metrics, iterate based on data, and identify opportunities to integrate AI and automation to improve customer outcomes.

The manager will ensure consistent, high-quality customer support across all channels by maintaining standards, acting as an escalation point for complex issues, and monitoring team performance metrics like KPIs, SLAs, and CSAT. They will also be responsible for developing and improving support processes and collaborating cross-functionally while handling support tickets as an individual contributor when necessary.