Phira Ventures

You will manage customer inquiries, resolve delivery issues, and maintain high satisfaction levels through warm, professional communication in German. Additionally, you will identify root causes of customer issues to improve processes and utilize AI tools to enhance efficiency.

You will be responsible for shaping the brand voice and managing content across email, paid ads, and the website to drive business growth. You will analyze campaign performance data to iterate on your copy and collaborate closely with the marketing, design, and product teams.