NORTHSHORE HEALTH CENTERS

Acts as a liaison between patients and providers by evaluating primary complaints and using evidence-based triage protocols to determine urgency. Responsible for routing calls, managing medication refills, and documenting all communications within the electronic medical record.

Acts as a liaison between patients and medical providers by evaluating primary complaints and using evidence-based triage protocols to determine urgency. Responsibilities include routing calls, managing medication refills and referrals in the EMR, and documenting all patient communications.

The Clinical Operator serves as a liaison between patients and medical providers, using evidence-based triage protocols to evaluate complaints, determine urgency, and provide guidance for next steps. Essential functions include managing patient communications, routing calls, sending tasks for refills/referrals in the EMR, and developing individualized care plans.