Nopillo

Lead and develop a Customer Care team focusing on high-quality support for accounting and tax services. Drive operational performance through KPI monitoring, process improvement, and cross-departmental collaboration to enhance the customer experience.

Improve the conversion rate of the website by optimizing strategic pages, forms, and user journeys. Design high-performance interfaces based on data and CRO best practices to increase business transformation.

The role involves updating and improving digital content across the website, blog, and social media channels. It also includes conducting competitive benchmarks and tracking performance metrics to optimize content conversion.