You will act as the first point of contact for customers, troubleshooting issues and ensuring timely resolution through live chat. Additionally, you will document support processes and analyze customer feedback to identify new product needs.
The Technical Project Manager will own the end-to-end implementation of Emi for enterprise clients, translating business requirements into technical configurations and managing timelines from kickoff to Go-Live. This role involves coordinating cross-functional teams, leading client communication, identifying risks, and ensuring high-quality delivery through validation and testing processes.
