Cornerstone Home Lending

Underwrite complex commercial, industrial, and real estate credit opportunities while performing detailed financial and risk analysis. Collaborate with relationship managers to structure loan terms and conduct ongoing portfolio monitoring and annual credit reviews.

The Empower Support Associate provides Tier I level support to the Production/Operations team members regarding loan products and Empower system issues, including answering questions, troubleshooting technical problems, and resolving complaints. This role involves addressing team member inquiries via email and calls for loan-level problems, ensuring timely and accurate resolutions, and escalating complex issues to Tier 2/3 support.