Develop and maintain BI reports and dashboards while resolving data quality issues to provide actionable insights. Serve as the primary analytics contact for clients, translating business needs into technical reporting solutions.
CareTria
9 Remote Job Openings at CareTria
Supports the enrollment process for the Patient Assistance Program (PAP) through inbound and outbound telephone support. Manages communication between patients, healthcare providers, and manufacturers to ensure medication coverage and access.
Provide high-quality customer support via phone, email, SMS, and chat, focusing on assisting pharmacists with registration and ordering. Handle technical troubleshooting, record interactions in CRM, and escalate complex issues to higher support levels.
Supports the enrollment process for the Patient Assistance Program (PAP) through inbound and outbound telephone support. Manages patient coverage, coordinates with healthcare providers, and ensures timely processing of enrollment forms.
The Pharmacy Patient Advocate manages the enrollment process for Patient Assistance Programs (PAP) through inbound and outbound telephone support. They coordinate between patients, healthcare providers, and manufacturers to ensure medication coverage and access.
The Manager of Client Solutions is responsible for developing and executing creative solutions to meet customer needs while maintaining strong long-term client relationships. They oversee account health, drive revenue growth, and manage financial controls including SOWs and invoicing.
The Pharmacy Solutions Architect leads the strategic design and implementation of omnichannel customer engagement platforms and voice solutions. This includes managing cloud migrations, IVR modernization, and integrating telephony systems with Salesforce to optimize customer experience.
The Director of Contact Center Operations will build and lead a high-performing inside sales team to drive market impact through targeted outreach and clinical education. They are responsible for managing multi-channel operations, optimizing sales performance, and ensuring compliance with healthcare industry standards.
The Customer Service Representative manages inbound and outbound customer inquiries via phone, email, and chat to build relationships and resolve issues. They are responsible for maintaining accurate data and following department protocols to ensure high-quality service.
