Appello & Careline365

The role involves delivering excellent customer service via phone and email, specifically making anniversary calls to customers. Responsibilities include maintaining accurate records, handling sensitive data according to GDPR, and escalating safeguarding concerns.

Act as the first point of contact for emergency alarm calls from elderly and vulnerable service users. Provide professional, empathetic support and manage difficult conversations to ensure positive outcomes for callers.

Drive growth in the housing and social care sector by acquiring new customers and expanding existing accounts for digital solutions. Manage the full sales cycle, from pipeline generation and stakeholder engagement to maintaining long-term client relationships via CRM.