Appcues

You will own the technical onboarding process for new customers, including SDK implementation, integration, and data mapping. Additionally, you will serve as the primary technical partner for strategic accounts, providing ongoing support, training, and proactive monitoring of installation health.

You will provide high-quality support to customers via email, Slack, and video chat while conducting training sessions to reduce friction. Additionally, you will collaborate with cross-functional teams to resolve customer issues and leverage AI tools to improve support efficiency.

Own the end-to-end enterprise customer relationship from post-sale through renewal and expansion. Lead commercial conversations, drive value realization, and manage account health to protect and grow revenue.