Access Physical Therapy & Wellness

The role involves verifying new patient accounts and reviewing insurance benefits for accuracy using payor portals. The specialist is also responsible for communicating benefit information to clinic staff and ensuring strict adherence to HIPAA confidentiality regulations.

The coordinator is responsible for scheduling patients across 34 locations via phone, chat, email, and text. They will manage patient registration, navigate EMR systems, and maintain HIPAA compliance while providing high-quality customer service.