VP of Operations (Remote, USA)

Role Summary

Vacation® is seeking a Vice President of Operations to lead our inventory planning, procurement/supply chain
logistics, fulfillment and customer service needs across Retail, DTC, and Amazon. This role requires a strategic
executive who is equally comfortable operating at a high level and diving into the details; building, optimizing, and
actively managing the infrastructure needed to support the company’s next phase of growth.

Reporting to the General Manager, the VP of Operations will own the day-to-day leadership of the Operations
department; driving operational excellence, scalability, and disciplined cost management. As both a leader and
operator, this individual will develop and mentor a high-performing team while remaining closely engaged in
day-to-day execution. The VP will also serve as a key cross-functional partner to Product Development, Sales, Finance,
and Marketing, ensuring tight alignment between inventory, demand, and the company’s broader growth objectives.

Responsibilities

● Own and lead the operational function, including inventory strategy, supply planning, purchasing, logistics,
warehousing (3PL), and fulfillment across Retail, DTC, and Amazon
● Develop and execute a scalable operations strategy, translating business objectives into infrastructure,
processes, and capabilities that support growth and efficiency
● Drive end-to-end inventory planning and management, optimizing service levels and working capital through
forecasting, production planning, and cross-functional alignment with Sales, Growth, and Finance
● Lead the S&OP process, ensuring rigorous monthly planning, alignment, and communication across key
stakeholders
● Oversee the full logistics and fulfillment network, including inbound and outbound transportation (small
parcel, LTL, FTL, international) and 3PL partnerships, ensuring best-in-class service, cost efficiency, and SLA
performance
● Own vendor and partner management across manufacturers, freight providers, and 3PLs, including sourcing,
negotiation, and ongoing performance optimization
● Build and scale operational processes, SOPs, and systems to support accuracy, efficiency, and long-term
scalability, including leadership across ERP platforms (e.g., Cin7) and future system implementations
● Establish and lead operational performance management, including KPI definition, reporting, and analysis
(e.g., Inbound Accuracy, and On-Time In-Full), driving data-informed decision-making and continuous
improvement
● Oversee inventory accuracy and health, including Inventory on Hand, slow-moving and obsolete inventory,
and revenue recovery through retail compliance and chargeback management
● Optimize the Order-to-Cash lifecycle in partnership with Finance & Accounting Team to improve service
levels, cash flow, and customer experience
● Ensure operational readiness and successful onboarding of new retail partners, including EDI integration,
testing, and shipping & compliance requirements
● Own and manage the operations budget, including logistics, fulfillment, and inventory-related costs, with
accountability for cost efficiency and performance against targets
● Lead monthly, quarterly, reviews as the functional owner of supply chain and operational performance -
including ownership of the Operations function within the company Annual Operating Plan
● Build, lead, and develop a high-performing operations team, establishing clear goals, accountability, and career
development pathways

Qualifications

● Bachelor’s degree in Operations/Supply Chain, Business, or related field
● 10+ years of experience in supply chain or operations within a consumer packaged goods (CPG) company,
ideally in a high-growth environment within mass retail environment
● 5+ years of leadership experience, including managing and scaling teams
● Deep experience in CPG operations, including demand planning and forecasting
● Strong expertise in 3PL management, retail compliance, and operational process design
● Extensive experience with EDI integrations across specialty, mass, and drug retail channels
● Advanced analytical and reporting skills, with a track record of using data to drive decisions
● Proficiency with warehouse management systems (Bluebox preferred), ERP systems (CIN7 preferred,
Netsuite is a plus), and logistics platforms - including Netsuite is a plus
● Strong understanding of domestic and international logistics, including import/export processes
● Extremely organized, detail-oriented, and execution-focused in your work
● Strategic thinker with the ability to balance long-term vision and near-term execution
● Assertive in your communication style and a strong level of project management
● Excited to grow Vacation® into a household name and have fun in the process
● You use sunscreen

Compensation & Benefits

● Comprehensive Medical, Dental, Vision plans with up to 100% coverage for employees
● 401k with Company Match
● WFH stipend and an annual learning stipend
● 15 Days PTO
● Complimentary Vacation® Products