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AI Summary
Implement and support enterprise-level Citrix environments, including installation, configuration, and maintenance of servers. The role involves troubleshooting complex incidents and automating existing processes to enhance system performance.
System's Engineer
Responsibilities
- Implement and support enterprise-level Citrix environments
- Install, configure, and maintain Citrix servers and related systems
- Identify opportunities to standardize, enhance, and automate existing processes
- Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems
- Serve as third level escalation for Citrix support and troubleshooting
- Engage in technical problem solving across multiple technologies
- Performs other duties and special projects as assigned
Interpersonal/Behavioral Skills
- Team player
- Exception communication - written/verbal. Able to articulate and express thoughts, able to structure/summarize the conversation
- Ability to translate complex technical information into understandable business language
- Self-motivated, with keen attention to detail and excellent judgment skills
- Ability to prioritize and drive to results with a high emphasis on quality
- Someone who is curious and asks "why" a lot.
Qualifications
Academic and Professional Qualifications:
- Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
- Technical certifications - Good to have
Experience/Skills:
- 3+years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment
- One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)
- Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 1912 or later), Citrix StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies.
- Experience in Microsoft Azure Cloud.
- Experience with ITSM tools such as ServiceNow.
- Must be willing to working in weekend shifts and 12 hours shifts
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