Proposal Operations Manager

Role Overview

Reporting to the Director, Proposal Strategy & Management, the Medicaid Proposal Operations Manager leads the end-to-end execution of Medicaid RFX responses (RFPs, RFIs, RFAs) across all lines of business. This role translates capture strategy into disciplined, compliant, and high-quality proposals that are compelling, accurate, and submission-ready.

The Medicaid Proposal Operations Manager is highly visible and hands-on, serving as the central integrator across capture, solution design, writing, production, and implementation hand-off. It requires strong Medicaid expertise, exceptional communication skills, rigorous attention to detail, and the ability to lead complex, fast-paced efforts involving executive and cross-functional stakeholders.

Work Arrangement

• This is a 100% Remote position but we prefer you live in EST or CST time zones

Responsibilities

• End-to-End Proposal Leadership
• Own assigned Medicaid RFXs from kickoff through submission, orals/BAFOs, post-award debriefs, and commitment hand-off
• Independently manage small to mid-sized procurements; co-lead large, multi-volume RFXs with the Director, Proposal Management
• Develop and maintain proposal schedules, compliance matrices, decision logs, risk/issue logs, and traceability tools
• Ensure alignment across strategy, solution design, pricing, and narrative throughout the proposal lifecycle
• Proactively identify risks and escalate with clear options and recommendations

Stakeholder and Communication Leadership

• Lead efficient, decision-focused status and working meetings, often at high frequency during peak periods
• Serve as the primary point of contact for proposal-related communications, ensuring clarity, consistency, and documentation
• Coordinate and manage RFX Q&A, amendments, and addenda, translating impacts into clear, actionable guidance for stakeholders
• Partner closely with executives, health plan leaders, SMEs, consultants, and functional teams to secure timely decisions and alignment

Compliance, Quality, and Submission Excellence

• Conduct detailed RFX analysis covering submission requirements, mandatory forms, evaluation criteria, and scoring
• Enforce disciplined compliance and quality processes, including Shipley-style color reviews, version control, and document standards
• Ensure consistency and accuracy across all volumes, forms, and attachments, and capture all commitments for operational hand-off
• Oversee electronic and/or physical production and submission, ensuring error-free, professional, and on-time delivery

Debrief and Continuous Improvement

• Support or lead post-award debriefs, synthesizing feedback to strengthen proposal processes, tools, and templates aligned with best practices

Flexibility and Workload Management

• Adjust work hours as needed to meet non-negotiable deadlines
• Maintain composure and sound judgment under pressure while modeling realistic planning and healthy escalation practices

Education and Experience

• Bachelor’s degree or equivalent and relevant experience
• At least five (5)+ years of proposal, capture, or complex program management experience in healthcare, preferably Medicaid managed care

Other Skills

• Proven success leading cross-functional teams and owning end-to-end proposal outcomes
• Strong Medicaid program knowledge
• Exceptional written and verbal communication skills for diverse audiences
• Demonstrated attention to detail, document control discipline, and compliance rigor
• Advanced proficiency with Microsoft Office and collaboration/project management tools
• Shipley proposal management training or certification
• Experience leading large, multi-state Medicaid RFPs and managing concurrent RFXs
• Familiarity with pre-RFX shaping and partnership strategies

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.