Operations Intern
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AI Summary
This is a remote position.
About the Opportunity
On behalf of our client, a fast-growing US tax & accounting software startup, we are seeking a highly organized and detail-oriented Operations Intern located in Latin America (e.g., Dominican Republic, Chile, etc.).
Our client is backed by leading global VC funds and is on a mission to make accounting, tax, and compliance seamless, scalable, and affordable for US-registered technology startups by combining cutting-edge software with human services. Launched in 2022, they already serve hundreds of US companies and are expanding rapidly. This is a fully remote, entry-level position perfect for someone looking to launch their career in the global tech ecosystem.
About the Role
In this role, you will ensure the accuracy, consistency, and completeness of customer records, documentation, and operational workflows. Your work will be critical in maintaining smooth backend processes that directly support an exceptional customer experience.
Key Responsibilities
Data Management & Entry: Maintain accurate and up-to-date customer data across all systems by entering information, auditing for errors, and correcting inconsistencies.
Documentation & Organization: Organize and manage documents, files, and internal knowledge bases so that cross-functional teams can easily access information.
Operational Task Management: Handle day-to-day operational tasks such as updating records, tracking open items, and monitoring deadlines to ensure timely completion.
Data Collection & Tracking: Gather, review, and verify key data points while proactively spotting and fixing errors.
Process Optimization: Identify opportunities to improve recurring tasks and workflows; suggest simpler, more efficient ways of working and support the implementation of new processes.
Cross-Functional Support: Work closely with customer support, product, and delivery teams to share information, align on updates, and ensure smooth coordination.
Technical Issue Coordination: Collaborate with engineering teams to track, prioritize, and resolve escalated technical issues, ensuring updates are communicated clearly to stakeholders.
Who We Are Looking For
Experience: No prior experience is required! This is an entry-level internship open to current students and fresh graduates.
Skills: Strong organizational and multitasking skills - you can manage multiple data streams without letting details slip.
Tools: Familiarity with productivity and collaboration tools like Notion, Google Drive, Airtable, Slack, and/or CRM platforms.
Communication: Excellent written and verbal English communication skills.
Traits: High level of accuracy, reliability, and pride in delivering clean, consistent work. You have a proactive, problem-solving mindset and a willingness to take ownership of repetitive yet business-critical tasks.
What is Offered
Competitive Compensation: A competitive stipend/salary benchmarked to local remote standards and participation in the company's stock option scheme.
Flexible Leave: Generous paid time off policy, including dedicated monthly health/period leave for female employees.
Remote Work Flexibility: Work from the comfort of your home.
Tech Setup: Provision of hardware (such as a MacBook and external monitor) or a dedicated tech stipend to ensure a comfortable home office setup.
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