Jira Configuration Engineer | Offshore

The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.

Key Responsibilities 

• Configure Jira Service Management projects, issue types, request types, and workflows. 

• Build and configure the service portal and service request catalog. 

• Implement SLA policies, priority rules, queues, and escalation workflows. 

• Configure approval workflows for service requests and identity access requests. 

• Configure knowledge base integration with Confluence. 

• Develop dashboards and operational reporting for service teams. 

• Implement automation rules for ticket routing, notifications, and lifecycle management. 

• Support platform enhancements and configuration changes during implementation. 

Required Skills & Qualifications 

• 3–6 years of experience configuring Jira or Jira Service Management. 

• Strong experience configuring workflows, request types, screens, and custom fields. 

• Experience implementing Jira automation rules and operational dashboards. 

• Familiarity with ITSM processes and service management workflows. 

• Experience working with Jira Cloud environments.