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AI Summary
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, and automation rules to support ITSM operations. They will also develop operational dashboards and manage knowledge base integrations with Confluence.
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.
Key Responsibilities
- Configure Jira Service Management projects, issue types, request types, and workflows.
- Build and configure the service portal and service request catalog.
- Implement SLA policies, priority rules, queues, and escalation workflows.
- Configure approval workflows for service requests and identity access requests.
- Configure knowledge base integration with Confluence.
- Develop dashboards and operational reporting for service teams.
- Implement automation rules for ticket routing, notifications, and lifecycle management.
- Support platform enhancements and configuration changes during implementation.
Required Skills & Qualifications
- 3–6 years of experience configuring Jira or Jira Service Management.
- Strong experience configuring workflows, request types, screens, and custom fields.
- Experience implementing Jira automation rules and operational dashboards.
- Familiarity with ITSM processes and service management workflows.
- Experience working with Jira Cloud environments.
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