Manage incoming calls and inquiries regarding e-commerce orders, marketing campaigns, and PR services. Document interactions in the CRM and collaborate with internal teams to resolve customer concerns promptly.
Join a dynamic growth marketing agency where precision meets creativity At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance.
The Role We are looking for a proactive and customer-focused Inbound Customer Support Representative to manage incoming calls and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism.
What You'll Do
Answer inbound calls from customers, clients, and business partners in a professional and friendly manner.
Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services.
Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries.
Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed.
Accurately document customer interactions and maintain up-to-date records in the CRM system.
Resolve customer concerns promptly or escalate complex issues to the appropriate department.
Collaborate with the E-commerce, Marketing, PR, and Operations teams to ensure timely issue resolution.
Meet customer service performance metrics, including response time, call quality, and customer satisfaction.
Who You Are
At least 2 years of customer service, call center, e-commerce, or client support experience is preferred.
Excellent verbal and written English communication skills.
Strong problem-solving and conflict-resolution abilities.
Comfortable using CRM systems, order management platforms, and basic office software.
Ability to multitask and work efficiently in a fast-paced environment.
Willingness to work flexible schedules when required.
What You'll Bring
Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar).
Familiarity with digital marketing, public relations, or client services is a plus.
Strong attention to detail and organizational skills.
Customer-first mindset with a positive and professional attitude.
Ability to build rapport with customers and clients while maintaining professionalism.
Apply Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted. STERRY Limited is an equal opportunity employer.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
