Field Service Engineer - North America (m/f/x)
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AI Summary
"The future is cirQlar". Digital and sustainable solutions to enable companies to achieve a climate-neutral future - that is Qlar's drive and aspiration. Our success is based on more than 140 years of experience and the strong Schenck Process brand. With Qlar, our journey as one of the world's leading companies in the field of climate-neutral material transformation continues. We work every day to develop new innovative solutions and sustainable process technologies for a wide range of industries.
Are you looking for complex tasks and exciting challenges in a highly international environment? Then you have come to the right place! Our open and collaborative corporate culture allows you to develop freely, contribute your individual strengths and grow together with us.
Your responsibilities
As Field Service Engineer (mf/x) for North American region, you ensure reliable installation, commissioning, maintenance, and repair of our systems and equipment at customer sites. In this role you will work in close collaboration with Customer Support and Service Teams in Europe and will report directly to Sen. Vice President Aftermarket. We have a mordern office in Chicago IL, but this is a field-based role and candidates may be based anywhere in the U.S.
Perform installation, commissioning, service, maintenance, and repair of systems and equipment
Diagnose technical faults, analyze root causes, and implement corrective actions independently
Carry out troubleshooting, repairs, as well as retrofit and upgrade activities to ensure high system availability
Support acceptance tests, system optimization, and technical alignment activities depending on your qualification and area of expertise
Train and instruct customers in the operation and maintenance of our systems
Document service activities accurately, including measurement reports, fault logs, service reports, assembly reports, and travel expense reports
Identify sales opportunities for spare parts and service-related offerings
Work closely with international teams and contribute to effective cross-cultural collaboration
Your qualifications
5+ years of professional experience in field service, installation & maintenance in a technical or industrial environment
Technical education or degree in electrical engineering, mechanical engineering, mechatronics, or a comparable field
Preferred: Experience with industrial weighing and dosing systems as well as fieldbus communication
Ability to work independently and solve technical issues directly at customer sites
High customer orientation and strong communication skills; additional languages are a plus
Willingness to travel regularly throughout North and Latin America – sporadical other international assignments are possible - and work flexibly in changing environments
We offer
An exciting environment with a dynamic global market leader
Competitive compensation package including performance-based components
A wide range of training and development opportunities
A team of colleagues who will support you and look forward to you joining them
Qlar - What we care for
Diversity of backgrounds makes Qlar stronger and is essential to our culture and our operating as a world-class competitor. Therefore, we look forward to receiving your application regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information or marital status.
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