Director, Servicing Compliance

The Director, Servicing Compliance is a senior leadership role responsible for ensuring that all servicing product capabilities are designed, built, and delivered in full alignment with regulatory and investor requirements. Reporting directly to the SVP, Head of Product, this role is embedded within the product organization and operates as compliance advisory across the platform.

This position is responsible for proactively translating regulatory requirements into product and operational expectations, ensuring compliance is built into system design and not validated after the fact. The role partners closely with Product, Engineering, and Operations to ensure the platform is exam-ready from day one. This role will also be responsible for partnering with the Compliance Organization to ensure alignment with enterprise standards, interpretations, and oversight expectations.

Regulatory Interpretation & Product Translation

• Interpret federal, state, and investor regulatory requirements (e.g., RESPA, Reg X, TILA, Reg Z, CFPB guidance, Fannie Mae, Freddie Mac, Ginnie Mae, Veterans Administration, and USDA-Rural Housing).
• Translate regulatory obligations into clear product expectations, requirements, and system behaviors.
• Ensure consistency and traceability between regulatory requirements and implemented functionality.
• Monitor ongoing regulatory changes and effective dates, ensuring new or updated requirements are proactively incorporated into product design, prioritized appropriately, and delivered in alignment with required compliance timelines.
  
  

Compliance by Design

• Define and enforce compliance acceptance criteria across all product features and workflows.
• Ensure compliance requirements are embedded into product design, not retrofitted post-development.
• Partner with Product Engineers and Business Principals to ensure requirements are complete, testable, and aligned with regulatory expectations.
  
  

Communications, Notices, & Disclosures

• Ensure all regulated borrower communications, notices, and disclosures are fully defined, triggered appropriately, and compliant with applicable regulations.
• Validate timing, content, delivery methods, and auditability of all communications.
• Partner with the Compliance Organization and Operations to ensure alignment with current regulatory interpretations.
  
  

Exam Readiness & Audit Support

• Define and prepare exam-ready artifacts from day one, including documentation, controls, evidence, and traceability.
• Establish standards for audit trails, documentation, and control evidence across the platform.
• Support internal audits, regulatory exams, and investor reviews as the primary compliance lead for product.
  
  

Compliance Validation & Sign-Off

• Provide final sign-off on compliance readiness for product releases.
• Ensure all regulatory requirements, controls, and evidence are in place prior to production deployment.
• Identify and escalate compliance risks, gaps, and dependencies early in the development lifecycle.
  
  

Cross Functional Leadership

• Serve as the primary compliance advisor to Product, Engineering, and executive stakeholders.
• Partner with the Compliance Organization and Operations to align on interpretations and implementation approaches.
• Drive alignment across teams on compliance priorities, trade-offs, and risk tolerance.

• 10+ years of experience in mortgage servicing compliance, regulatory, or risk-related roles.
• Deep expertise in servicing laws and regulations (e.g., RESPA/Reg X, CFPB requirements) and various GSE agency and investor guidelines.
• Proven ability to translate regulatory requirements into operational or system-level implementation.
• Experience working closely with product and engineering teams in a technology or transformation environment.
• Strong understanding of audit, controls, and exam processes.
• Demonstrated ability to operate at both strategic and detailed levels.
• Bachelor’s degree from an accredited college or university in a relevant discipline preferred; equivalent practical experience will be considered.

Certifications, Licenses, and/or Registration

• Law degree preferred, but not required

MSR Portfolio Services is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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