Developer - KORE.ai - Remote

• Design, develop, and implement scalable chatbot and voice bot solutions using the KORE.ai platform.
  
• Utilize Java, Python, or Node.js for backend development and server-side programming.
  
• Create and manage data storage solutions with JSON, Redis, or MongoDB.
  
• Develop real-time interactions using Web Sockets.
  

• Demonstrate expertise in building and maintaining high-availability, mission-critical platforms.
  
• Apply knowledge of AI, NLP, and ML to enhance chatbot functionalities.
  
• Leverage experience with web services, including REST and SOAP.
  
• Utilize knowledge of Linux/Unix environments and cloud platforms (AWS, GCP, or Azure).
  

• Design and architect chatbot and voicebot solutions, ensuring alignment with business requirements.
  
• Lead technical design sessions and collaborate with cross-functional teams, including developers, UX designers, data analysts, and product owners.
  
• Implement a build-once/deploy-multiple strategy for bots across various platforms (chat, voice, agent assist).
  

• Troubleshoot and resolve errors in the KORE.ai environment.
  
• Optimize chatbot performance and ensure robust, scalable solutions.
  
• Translate business requirements into effective bot dialog flows using KORE.ai's features.
  

• Contribute to UI-side development with technologies such as JavaScript, Angular.js, React.js, or Vue.js.
  

• Minimum 4 years of hands-on experience with KORE.ai, SmartAssist, IVR technologies, Java, JavaScript, and Python.
  
• Strong background in conversational AI platforms and chatbot development.
  
• Experience with Node.js for chatbot backend technology.
  
• Proven ability to design and implement scalable solutions and troubleshoot complex issues.
  
• Solid understanding of code documentation and handover processes.
  
• Bachelor’s degree in Computer Science or a related field.
  

• Exposure to Generative AI concepts and their application in conversational AI products.
  
• Ability to lead technical design sessions and work effectively with cross-functional teams.
  
• Kore.ai certification is "Nice to Have"
  

• Develop and deploy advanced chatbot and voicebot solutions using KORE.ai.
  
• Ensure high performance, reliability, and scalability of platforms.
  
• Collaborate with various teams to design and implement effective conversational solutions.
  

Requirements

Interview questions:

Explain your experience and background. 

1- working on AI Related software and other RPA/Agentic software

2- database connections

3- Working on multiple VM's

4- Biggest task and complex task and how you implemented and follow up questions will be on that.

5-API work you have done and rate yourself

6.Admin access and installation of RPA agents on machines. 

7-how you would handle 1000s of records in excel and database and how do you implement and follow up questions.

8- mostly follow up questions would be what you answer.