Customer Service Expert - French - Greece

Position: Customer Service Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Communicate with customers via phone, chat & e-mail

• Track and follow cases to ensure they closed in an efficient and timely manner

• Maintain high customer satisfaction, representing a major brand

• Provide troubleshooting for mobile devices (mobile phones, tablets & more)

• Assist customers to manage/secure their account & passwords

• Set-up repairs for hardware-related issues

• Listen to see if there are potential sale opportunities

• Escalate unresolved cases by contacting 2nd level support Interaction Experts

• Maintain high customer satisfaction

What you will bring:

• Fluency in French

• Advanced English knowledge

• Familiarity with iOS and/or MacOS, or comparable technology, is preferred

• Great communication skills

• Prior customer support experience would be an advantage

• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (Athens or Thessaloniki), we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Free online Greek language course