CIS PROJECT MANAGEMENT-CIS PORTFOLIO MANAGEMENT

Role Summary

We are hiring a Technical Project Manager (Contractual) to lead high‑complexity technology programs with strategic impact. This role focuses on automation and AI‑driven transformation, including RPA (UiPath/Automation Anywhere) and Generative AI initiatives for banking and payments. You will own delivery end‑to‑end—scope, schedule, budget, quality, risk, and stakeholder management—while enabling engineering teams to execute with clarity and velocity. Hands on exp on AI based implementation for Contact Center and Back Office (IVA, Agent Assist, Unified Desktop etc).

 

Key Responsibilities

Delivery Leadership

• Own program delivery from initiation through transition; establish integrated scope–schedule–cost–quality baseline and control changes through governance.
• Drive execution with stage gates and Agile/Hybrid cadence; manage RAID proactively.

Stakeholder & Client Management

• Serve as primary contact for internal/external stakeholders; run governance ceremonies and publish transparent status reporting.

Technical Enablement

• Translate business outcomes into technical work packages; ensure non‑functional requirements (security, performance, compliance) are embedded.
• Guide teams across cloud, APIs/integration, data/analytics, CI/CD/DevSecOps, and automation/AI platforms; remove technical blockers.

Financials & Compliance

• Own budget, forecast, and variance; track EAC/ETC, CPI/SPI; ensure audit readiness and regulatory compliance.

People & Ways of Working

• Coach PMs/Scrum Masters; reinforce lean, data‑driven delivery practices; clarify PM vs BA boundaries per R\&R guidance.

Required Qualifications

• Bachelor’s degree in Engineering/Computer Science (or equivalent).
• Proven track record leading large technology programs in BFSI/payments with automation and AI components.
• Mastery of PM disciplines: planning, estimation, governance, vendor management, financial control.
• Hands on exp on AI based implementation for Contact Center and Back Office (IVA, Agent Assist, Unified Desktop etc).
• Technical fluency in RPA (UiPath/Automation Anywhere) and Generative AI use cases, plus cloud and integration patterns.
• Tools: MS Project, Azure DevOps/Jira, Power BI.
• Certifications: AI/ML, Python, PMP/PRINCE2 and Agile (CSM/SAFe),

Preferred Qualifications

• Domain depth in payments, cards, acquiring/issuing, or risk/compliance.
• Experience with AI‑assisted delivery and automation frameworks.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.