Cash Application Lead

Position Summary: 

Oversees payment intake and payment reconciliation process of all payments by following the approved processes, policies and procedures set by the revenue cycle department.  The team lead is the first point of contact for questions that arise from a team member and is responsible for ensuring all cash is posted timely and accurately.    

Essential Functions: 

• Provide support and guidance to cash application team as first line of support. 

• Assist coworkers in resolving problem accounts. 
• Provide coworkers training regarding the cash application process. 
• Assist Cash Application Supervisor in generating monthly reports as needed. 
• Develop and revamp processes for effective growth and improvement of the Patient Financial Services Department procedures. 
• Understand and remain updated with current billing regulations and compliance requirements. 

• Assist with employee reviews. 
• Handle escalated patient calls. 
• Ensures transactions are recorded promptly and accurately in accordance with internal accounting policies. 
• Posts payments, adjustments, and denials from all payers and patients. 
• Navigate payer portals and banking lockbox portals to access remits and EOB’s for posting. 

• Meets important deadlines consistently especially during end-of-month/EOM closings. 
• Identifies any payments not being paid at the allowed/contracted amount and communicates this to the Cash Applications Supervisor. 
• Reaches or exceeds target goals for productivity. 

Qualifications/Skills:  

• High school diploma or GED required. 

• Computer proficiency and experience in windows-based technologies. 
• Ability to be discrete and security confidential and sensitive information. 
• 5+ years cash application experience. 

• Excellent problem-solving skills, attention to detail, management of multiple tasks and the ability to do so independently. 

• Ability to handle difficult situations with a positive attitude. 
• Good interpersonal, oral and written communication skills. 
• Strong organizational and time management skills. 
• Ability to adhere to deadlines timely. 
• Must be able to work as part of a team with peers and leadership within the organization. 

• Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations. 

How We Support You:

• Fully remote working environment
• 3+ weeks of PTO to start
• 401(k) with company match
• Comprehensive benefits package, including medical, dental, vision, and LTD insurance
• Leadership and talent development opportunities
• And more!

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.