Cambr - Head of Operations

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk.  And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As a Director of Operations, you will join the Cambr team and the Cambr business unit, a wholly-owned subsidiary of NBH Bank. Since our founding nearly a decade ago, Cambr has specialized in serving fintech programs and their partner banks, building deposit solutions for the rapidly growing world of embedded finance. The Director of Operations will assist the Cambr organization alongside career bankers and technologists who are laser-focused on helping our bank clients capitalize on growth opportunities. Opportunities for career advancement within Cambr and NBH Bank are available for a high-performing Director of Operations.

As a Director of Operations, you will have an opportunity to exemplify your passion for driving operational process improvement, tackle ad-hoc challenges, and play a front-line role in accelerating the company’s growth.  You will work cross-functionally to support custodial operations for existing programs as well as execute processes to onboard new clients – from banks to startups to established brands.

Further, the Director of Operations will play a critical role in helping the business scale by enhancing and documenting daily processes to ensure smooth operations during Cambr’s current growth phase. The key responsibilities of this role consist of developing and updating policies and procedures for internal and audit purposes while staying up to date with compliance best practices in a regulated environment.

Additionally, the Director of Operations will work with a dynamic team to rapidly scale the Cambr platform and deploy new integrations. Using the Cambr console, the Director will have the chance to manage daily and monthly cross-functional processes while supporting new customer onboarding activities when not focused on building and strengthening existing client relationships.

Minimum Requirements: This position requires the following educational and/or job experience:

• Minimum of 5 years of experience in operations, finance, or process-driven roles, with a proven track record of leadership and strategic execution
• Bachelor’s degree in Business, Finance, Operations, or a related discipline; advanced degree or certifications (e.g., PMP, Lean Six Sigma) are a plus
• Demonstrated success in managing cross-functional teams and driving operational improvements
• Experience overseeing end-to-end project lifecycles, from planning through go-live
• Strong analytical skills and ability to design scalable, durable procedures
• Ability to manage direct reports and oversee daily custodial functions across systems and client operations
• While this is a remote role, preference will be given to candidates based in Southern California

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Strategic thinker with a bias for action and a focus on outcomes
• Deep understanding of financial services, banking operations, and technology platforms
• Ability to lead multiple initiatives simultaneously while maintaining high standards of execution
• Experience developing and refining operational workflows and controls
• Excellent communication skills with the ability to influence stakeholders across levels
• Strong interpersonal and relationship-building capabilities
• Commitment to confidentiality, compliance, and risk management
• Advanced proficiency in Microsoft Excel and data analysis tools
• Familiarity with SQL, Power BI, Python, or NodeJS is highly desirable

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• An associate must be able to work overtime to the extent necessary (typically no more than 5%).
• Must be able to travel – estimated 0-5% of the time.

Benefits:

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.