Business System Adoption Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

OBJECTIVES/PURPOSE

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership

• Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials

• Support clinical systems BSO and change management functions by contributing to process development, training, and change management.

ACCOUNTABILITIES

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities

• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications

• Support system readiness analyses for the enablement of new capabilities.

• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities

• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.

• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption

• Responsible to supporting the education and awareness of available support resources for the end users

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred

• 4+ years of experience in business analysis, stakeholder engagement, change management

• 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred

• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.

• Experience in training, teaching, presenting with strong communication skills.

• Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results

• Ability to navigate complex challenges with a solution-oriented mindset

• Experience with communication and presentation to cross-functional audiences

• Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply