VS Media

Serve as the primary point of contact for clients via phone, email, and chat to resolve complex Tier-3 technical and payment issues. Provide white-glove support to prestigious clients while assisting with Tier-1 and Tier-2 support escalations and compliance obligations.

Tier-2 Customer Support Representatives act as primary contacts for inquiries via phone, chat, and email, focusing on providing essential regulatory and compliance support while handling complex issues escalated from Tier 1. Responsibilities include troubleshooting, addressing payment/subscription inquiries, conducting first-line fraud reviews, and ensuring timely, accurate resolutions aligned with company policies.