Vamo

The role focuses on qualifying warm leads via telephone and conducting feasibility checks for heat pump installations. The primary goal is to create customer enthusiasm and schedule consultation appointments for sales managers.

You will manage the entire digital sales process for heat pumps, from initial consultation to contract closing. You will build long-term customer relationships and utilize modern CRM tools to drive efficient sales performance.

You will be responsible for qualifying inbound leads via telephone and conducting technical feasibility checks for heat pump installations. Additionally, you will act as the first point of contact to answer customer questions and schedule consultations for the sales team.

You will be responsible for qualifying inbound leads by conducting feasibility checks and answering initial customer inquiries. Your goal is to generate enthusiasm for the product and schedule high-quality appointments for the sales team.

You will manage the entire digital sales process for heat pumps, from initial consultation to contract signing. You will use modern CRM tools to efficiently convert leads into successful orders without cold calling.

The role involves the strategic development and scaling of the Aftersales division by establishing structures, processes, and KPIs to ensure efficient and scalable team operation. Responsibilities include end-to-end customer follow-up, managing post-installation issues, coordinating internal interfaces, and ensuring prompt resolution of problems.

The role involves the strategic development and scaling of the Aftersales division by establishing structures, processes, and KPIs, while taking end-to-end responsibility for post-installation customer handling and issue resolution. This includes defining performance metrics like backlog and customer satisfaction, and continuously optimizing the customer journey through standardized procedures and escalation paths.