Customer Service Analyst (Tier 2) Tria Federal (BOSC) · Full Time · 2 days ago Tria Federal (BOSC) 🌎 United States ⭐ 2-5 yrs exp 💼 Support Provide advanced technical support for the CMS Technical Help Desk by resolving escalated Tier 1 issues and conducting deep research. Collaborate with leadership to improve processes and maintain standard operating procedures and support scripts. APPLY
