Review, triage, and resolve customer inquiries via tickets, phone, and email while maintaining professional communication. Act as a liaison between customers and development teams to ensure issues are escalated and resolved efficiently.
TCC Solutions
2 Remote Job Openings at TCC Solutions
The specialist is responsible for resolving end-user software issues through phone and web-based support while documenting all interactions in a ticketing system. They also generate troubleshooting documentation and conduct user training for specific software systems.
