Storable Australia - Newbook (LinkedIn)

Provide world-class technical support and troubleshooting for clients while conducting tailored training sessions on product functionality. Manage the 'live day' transition for clients and maintain detailed documentation in CRM and knowledge bases.

Lead the end-to-end migration of customers from legacy ISOs and third-party gateways to the integrated payments product. Partner with clients to design tailored migration plans that minimize downtime and ensure high customer satisfaction.

As a Customer Success Account Manager, you will manage relationships with a portfolio of customers, focusing on retention and account growth. You will drive adoption of Newbook products and ensure customers view Newbook as essential to their success.